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Top Riviera Maya Hotel Reviews
Grand Palladium Kantenah Resort & Spa All Inclusive
10/10 Excellent
"The room was super clean, the service was super, excellent service, staff was top tier and we felt welcomed the moment we arrived at the hotel. 10/10 across all categories from food to scenery"
Barceló Maya Colonial - All Inclusive
10/10 Excellent
"Barcelo has 6 hotels on the property to accommodate all price ranges and specific needs (like the adults only hotel). The area is very large so be prepared to walk a lot! The grounds are immaculate; the rooms are very clean and well maintained. They kept the fridge stocked with water, soda, beer and nuts every day. They keep the room temps a little too cold and I could never figure out how to adjust the thermostat and maintain the temp I wanted. It was always around 19 C which is about 64 F. The food at the buffet was always fresh and hot and the specialty restaurants were fabulous! The staff is multi-lingual, except for the gals who clean the rooms. Most of them only speak Spanish. The check in process was smooth and luckily there weren't large groups checking in at the same time however; checking out was awful. They need a separate line for check-outs. I waited for over 30 minutes behind people who were checking in and we almost missed our shuttle. That would be my only complaint is the check-out process. Give yourself PLENTY of time when you're ready to leave. Also - the bartenders are very friendly and remember your preferences. We always tipped them $1 every time we went to get drinks, and they appreciate it very much! Pools are very clean and huge! Never felt crowded and there is plenty of seating both around the pools and on the beach."
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
10/10 Excellent
"The staff were very nice, friendly, and helpful. The only thing we did not like was the cost of the transfer from the airport to the property. If you stay at the property they should provide the transfers. Also, we did not like how when we arrived they tried to get us to go and listen about a timeshare to get deals for things on the resort. Lastly, the mosquitos were extremely bad! Other than that the resort was gorgeous, clean, quiet, and relaxing. The food was good and Arturo was amazing!"
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive
10/10 Excellent
"Our concierge Alfred was so helpful to us he helped us plan our dinners and helped us book a tour. Our waiter Dagoberto was the sweetest! He always greeted us with a smile every time we went for breakfast. Also Grean, Nairobi, Vicente, and Itzel the concierge team were amazing, they were the sweatiest treated us like family. They helped us with our reservations and were always so happy to greet us and help us. Also at the spa Carla gave us an a lovely experience with our hydrotherapy session! The massage therapists Juana and Margarita were amazing therapists . I can truly say they all made a huge difference in our stay. Thank you for such am amazing time!"
Hard Rock Hotel Riviera Maya - All Inclusive
10/10 Excellent
"Todo excelente sigan asi tremendo servicio"
Conrad Tulum Riviera Maya
8/10 Good
"Great stay and great hotel staff."
El Dorado Seaside Suites Oceanfront, All & More Inclusive - Adults Only - All inclusive
10/10 Excellent
"Absolutely loved my stay at Seaside Palms. Seaside Suites was closed for renovations, so I was moved to palms. They have a wonderful team, a beautiful resort and location, and I highly recommend seeing all the shows you can!"
Bahia Principe Explore Tulum - Hyatt Inclusive Collection - All Inclusive
10/10 Excellent
"A very"
Dreams Tulum Resort & Spa - All Inclusive
10/10 Excellent
"Overall, the property was good, and the rooms surrounded by the jungle were amazing. I did notice a few things that could be improved. In the restroom, there were small insects that looked like roaches hiding between the tiles. There were also many mosquitoes and other insects around the paths to the rooms, and we were bitten by something other than mosquitoes. I understand that insects are part of the local environment, but better pest control and attention to the walkways would make getting to the rooms more comfortable. The food was okay, but the buffet options were limited and seemed to repeat in different locations each day. Only a few dishes had much flavor. Also, only one pool was open during our stay because the other was under construction. I’d be interested in returning once the second pool is repaired and giving the property another try."