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"Around 11:45 PM, while we were already in bed, a staff member in uniform knocked loudly on our door. When I opened it, he told us we were “not supposed to be there.” This was very surprising, as we had checked in properly, received our keys, and settled in for the night. This situation reflects a clear miscommunication between the front desk and management, but it should not have been handled by disturbing guests at that hour. The approach was inappropriate and the tone came across as quite rude. We did stay the night, but the experience was very unsettling. I hope you can address this internally to ensure it doesn’t happen to other guests."

"Room was clean and stocked. The staff was friendly and helpful."

"Great place to stay. Short walk to many downtown attractions & the stadiums in Detroit."

"Location is amazing. Friendly staff the room and hotel was very clean ."

"Great Hotel to see the Tigers or Lions game! Quick walk Great Soulful restaurant around the corner of the hotel."

"Great location and quick valet"

"Property was charming and quirky. Room was not ready at check-in time and noticed the same for others trying to check-in. Staff kindly held our bags while we went off site. They said they called when ready but had no call come in. Bed was comfy but low. Minimal furnishings but staff brought a side table and mini fridge to our room. Also replaced non-working hairdryer at our request. Lighting throughout property was dim. Location was great. No coffee for guests but for sale in the lobby along with pastries. "

"Love this place. Center of everything I do in Royal Oak!"

"There was no breakfast "