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"Staff were extremely courteous. Hotel had top notch amenities and the room itself was in good order. "

"Pretty much everything. From the moment you arrive, the service is incredible. I had a suite which was huge and with a view of the beautiful pool area. The lobby with the amazing pianist, Christmas tree and all decorations was stunning. Breakfast is so good and has everything you could ever want. Afternoon tea is not to be missed but the highlight for me was Evening Cocktails where the food and drink is superb but the service even better with the gentleman making cocktails (sorry I am old and forget names) worthy of particular mention, even leaving the bar to get his favourite bourbon to make one drink for me. I really don't have a bad word to say about this place. The only other hotel in the world I have stayed in that is up there with this is Shangri-la in Boracay and that's probably only because of the location on the beach, and jacuzzi on the balcony!"

"Staff friendly and central to Airport "

"Gorgeous hotel with outstanding service and friendly, efficient staff. My room was spacious but a bit outdated."

"Clean room"

"Staff and amenities.Only bad thing was given a room without a view "

"The staff upon check in was very polite and accommodating. The room was very spacious and clean and the breakfast was excellent."

"It was a very nice stay. Friendly service, great location for shopping and dining. Room was comfortable. "

"Staff was great. Stay every time when I come to Manila "