"I have to start by giving kudos to William who works in the reception area who tried his best to give us our l room with an early check-in and the room was exceptional with balcony and great views on the eighth floor. It is a nice building and it’s very centrally located and you have views from the grand Via. The Neighbourhood is amazing who is plethora of bars, nightlife, tapas and walking distance to museums.
The hotel can use an update some enovations, but otherwise the room was very clean and with hardwood flooring, which is a must for me. I hate wall to wall carpet.
The bed was very comfortable. There was a spa on our floor and there was a musty smell. The spa is OK as well as the indoor pool. There is an OK gym. it is not by any means a luxury hotel. Staff is though very, very nice.
I would’ve given to the hotel a higher rating if they had an espresso machine in the morning. They only offer complementary tea in the room, which for coffee drinkers is a negative. They did have instant coffee. For the European standards and espresso machine is a must. Otherwise they’re good stay."