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Top San Ignacio Hotel Reviews

Hotel Riu Emerald Bay - All Inclusive

Hotel Riu Emerald Bay - All Inclusive

4/10 Poor
"We just got back from our week long stay at Riu Emerald Bay. We had 3 rooms and 5 people. I would not stay here again. To start the elevators were always down and there’s 22 floors! The room cards always were getting demagnetized even when careful. The food was ok but not memorable. We found the far buffet in the main building the best food out of all of them. When it came to booking our à la carte dinners the app was atrocious! Three of us trying to book and only one could. We went to the front desk and they kept saying to use the app and it was our error. We asked for a manager to which the lady said “that’s me” and smiled. We said forget it then. We had phone calls the first couple of days during siesta time and when I would answer they couldn’t hear me and I could barely hear them - their phone lines are crappy! Finally a lady named Anna Maria stepped in the save the day with the à la cart dinners and we had Bamboo and Las Gaviotas. We were horrified that this booking was a buffet at Bamboo. The food was not good and made me sick the next day. The Italian one was great. Service in all restaurants / buffets was perfect! Excellent staff there. The resort was clean. We’ve stayed at numerous big resorts before but never a RIU - we will not be back to one again. Mazatlan was beautiful and we recommend the old zone to stay in. Check out the observatory and the aquarium."
Kimberley 7-night trip
Posted 6 hours ago
Hotel Riu Emerald Bay - All Inclusive

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