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The Ritz-Carlton, San Juan

5.0 star property
Ocean-view resort with a poolside bar, near Isla Verde Beach

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Ritz-Carlton, San Juan

Outdoor pool, sun loungers
Premium bedding, pillowtop beds, minibar, desk
Meeting facility
Meeting facility
Restaurant
Reviews
8.8

Excellent

Popular amenities

  • Pool
  • Hot TubHot TubHot Tub
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • Parking availableParking availableParking available

Explore the area

Map
6961 Ave Gobernadores, Carolina, 00979
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)6 min walk
  • Popular LocationIsla Verde Beach7 min walk
  • Popular LocationCarolina Beach14 min walk
  • Popular LocationBalneario de Carolina14 min walk

Room options

View all photos for Room, 1 King Bed with Sofa bed, City View

Premium bedding, pillowtop beds, minibar, desk

Room, 1 King Bed with Sofa bed, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
Hair dryer
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, pillowtop beds, minibar, desk

Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Pool View

Premium bedding, pillowtop beds, minibar, desk

Room, Pool View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, pillowtop beds, minibar, desk

Room, 2 Double Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Premium bedding, pillowtop beds, minibar, desk

Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

4 bars/lounges, poolside bar

Club Room, 2 Double Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Room, 1 King Bed with Sofa bed, Ocean View | Premium bedding, pillowtop beds, minibar, desk

Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Hair dryer
Private bathroom
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Club Level)

Junior Suite, 1 King Bed, Balcony, Ocean View (Club Level) | Premium bedding, pillowtop beds, minibar, desk

Junior Suite, 1 King Bed, Balcony, Ocean View (Club Level)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Hair dryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

Junior Suite, 1 King Bed, Pool View | Pool | Outdoor pool, sun loungers

Junior Suite, 1 King Bed, Pool View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Ocean View (Balcony)

Premium bedding, pillowtop beds, minibar, desk

Room, 1 King Bed with Sofa bed, Balcony, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Hair dryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, pillowtop beds, minibar, desk

Room, 1 King Bed, Pool View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
Hair dryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed with Sofa bed, City View

Premium bedding, pillowtop beds, minibar, desk

Club Room, 1 King Bed with Sofa bed, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Pillowtop bed
Hair dryer
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom, Balcony (Ritz-Carlton Suite, Club Level)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Pillowtop bed
  • Sleeps 4
  • 1 Double Bed

Executive Suite, 1 Bedroom, Pool View (Club Level)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Pillowtop bed
Hair dryer
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

4 bars/lounges, poolside bar

Executive Suite, 1 Bedroom

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Pillowtop bed
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Balcony, Oceanfront (Balcony, Ocean View)

Premium bedding, pillowtop beds, minibar, desk

Room, 2 Double Beds, Balcony, Oceanfront (Balcony, Ocean View)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Hair dryer
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Ocean View

Premium bedding, pillowtop beds, minibar, desk

Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Garden View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Pillowtop bed
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Carolina

The Ritz-Carlton, San Juan is located in Isla Verde, a neighborhood in Carolina, and is near the airport and on the beach. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Isla Verde Beach and Carolina Beach. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Sixto Escobar Stadium. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Visit our Carolina travel guideOpens in a new window
View more Resorts in San JuanOpens in a new window

What's nearby

  • Isla Verde Beach - 7 min walk
  • Carolina Beach - 14 min walk
  • Balneario de Carolina - 14 min walk
  • Casino del Mar at La Concha Resort - 7 min drive
  • Jose Miguel Agrelot Coliseum - 8 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 5 min drive

Restaurants

  • Lupi's Mexican Grill & Sports Cantina - 6 min walk
  • Chili's Grill & Bar - 5 min walk
  • Metropol - 3 min walk
  • Casa Cuba - 4 min walk
  • Las Canarias - 1 min walk

About this property

The Ritz-Carlton, San Juan

Luxury family-friendly resort near Casino del Mar at La Concha Resort
Close to Isla Verde Beach, The Ritz-Carlton, San Juan provides a poolside bar, a terrace, and shopping on site. With a beachfront location, beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to a massage, a manicure/pedicure, or a detox wrap at the onsite spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. The 24-hour gym offers fitness classes and Pilates classes; other things to do include snorkeling, surfing/body boarding, and windsurfing. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a garden and a hair salon.
Additional perks include:
  • An outdoor pool with sun loungers
  • Limo/town car service, valet parking (surcharge), and express check-out
  • Express check-in, supervised childcare (surcharge), and luggage storage
  • A front-desk safe, beach towels, and coffee/tea in the lobby
Room features
All 416 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and bathrobes.
Extra amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with designer toiletries and showers
  • 37-inch flat-screen TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18 per day)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Self parking on site (USD 21.00 per day; includes in/out privileges)
  • Valet parking on site (USD 28.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • 5 restaurants
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/body boarding
  • Windsurfing
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Outdoor pool
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:30 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate
The resort fee includes:
  • Fitness center access

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 18 per day (rates may vary)
  • Self parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Ritz-Carlton Hotel San Juan
Ritz-Carlton San Juan
San Juan Ritz-Carlton
Ritz-Carlton San Juan Hotel
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
Ritz-Carlton San Juan Resort Carolina
Ritz-Carlton San Juan Carolina
The Ritz Carlton San Juan
RitzCarlton Juan Carolina
The Ritz Carlton, San Juan
The Ritz-Carlton, San Juan Resort
The Ritz-Carlton, San Juan Carolina
The Ritz-Carlton, San Juan Resort Carolina

Frequently asked questions

Does The Ritz-Carlton, San Juan have a pool?

Yes, this property has an outdoor pool.

Is The Ritz-Carlton, San Juan pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, San Juan?

Self parking is available for USD 21.00 per day. Valet parking is available for USD 28.00 per day.

What time is check-in at The Ritz-Carlton, San Juan?

Check-in start time: 4 PM; Check-in end time: 3:30 AM.

What time is check-out at The Ritz-Carlton, San Juan?

Check-out is at 11 AM.

Where is The Ritz-Carlton, San Juan located?

Nestled on the beach, this Isla Verde resort is within a 10-minute walk of Pine Grove Beach and Isla Verde Beach. Carolina Beach and Balneario de Carolina are also within 15 minutes.

The Ritz-Carlton, San Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 999 reviews" "
Rating 8 - Good. 245 out of 999 reviews" "
Rating 6 - Okay. 91 out of 999 reviews" "
Rating 4 - Poor. 43 out of 999 reviews" "
Rating 2 - Terrible. 22 out of 999 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was super perrrrrrrrrrrrrrrffffffffffeeeeeeecccccct
Stayed 6 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Amenities are extraordinary! Great location and close to nightlife in Condado area of San Juan. Beaches are clean and relaxing. Can’t wait to return to Puerto Rico!
Stayed 10 nights in Jun 2017

10/10 Excellent

Brittany, Chicago,IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
From start to finish, the staff is simply incredible- accommodating, sincere, and kind. I have stayed here twice within the last 6 months and am counting down to go back. Ayman Tazi is an example of what you expect the definition of customer service to be speaking about. Any issue we did encounter (needing more towels or TP) were handled within minutes. This island is something everyone should experience. This Ritz will help you have as authentic, or as relaxing, as a stay as you’d like.
Stayed 8 nights in Aug 2017

10/10 Excellent

Julie, Cadillac, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel on Puerto Rico
I vacationed in PR last March and loved it so much I came back in August! I was so impressed with the hotel accommodations and especially the staff. They were very attentive, caring and professional! It's the only hotel I will stay at in Puerto Rico!
Stayed 5 nights in Aug 2017

10/10 Excellent

osama , New York ,NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
our stay was very good ,the front disk they are very polite but they need to give more attention to explain how is the up grade works cos we thought when you up grade you only pay the extra but it was the taxes and hotel experience which its ridiculous
Stayed 5 nights in Aug 2017

8/10 Good

mari, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The service/staff is stellar...amazing. However, the pool...there are much better ones in other San Juan hotels. This one is only 3 feet. Also, the room service menu/prices isn't great. Overall, it's very beautiful, clean & well staffed. Thank you, Ritz.
Stayed 4 nights in Aug 2017

10/10 Excellent

Tae, chatlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip and hotel!
There is really nothing bad I can say about the Ritz. It is a little pricey but you get what you pay for. The entire staff was friendly every time we came in to contact with them. They were very pleasant. The pool, the casino, the beach, BLT, and the guava mimosas were superb! I couldn't imagine staying anywhere else. PR was beautiful!!
Stayed 4 nights in Aug 2017

10/10 Excellent

Felix, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Right on the beach.
Amazing hotel staff, very accommodating. I did not like the view i had from my room. It was a view of the roof, I spoke to the front desk and they were able to move my room which had an amazing view of th ocean and the beach. This is my second time staying at the Ritz Carlton and I plan on staying a third.
Stayed 14 nights in Aug 2017

8/10 Good

M, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful San Juan Property
Extremely nice and professional staff. Best beach in San Juan. Relaxing and away from more touristy areas, yet a short ride to all the city has to offer.
Stayed 6 nights in Aug 2017

10/10 Excellent

Kelli , San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very nice beach & wonderful staff
I really enjoyed my stay at the Ritz in San Juan. Before booking, my friends and I were looking at many other hotels but decided on this one after reading so many great reviews about the staff. The staff at this hotel made all the difference! Every single person who helped us out was friendly, fun and would always go above and beyond in terms of helping us and getting our questions answered. Not only was the staff great, but the hotel is stunning and I love that you could walk right out onto the beach which is well maintained and not too crowded with tourists. We had a great stay and will definitely be back !!
Stayed 7 nights in Aug 2017