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Nice hotel for the price 👏

Great staff throughout. One of the best Ive ever had!

We stay here every time we travel to Guatemala. The restaurant is amazing, the breakfast is delicious! Staff is super friendly and I love the location m. Walking distance to shopping mall and restaurants if you want to venture out. I also love they take you to the hotel.

Very friendly staff.

Beautiful

The staff is wonderful. Excellent service and very clean and comfortable rooms. My only complaint would be the beds seem very hard but that would be a personal preference to have a more comfortable bed.

Very nice property, staff super professional, excellent location, excellent breakfast. Thank you so much everybody, thank you so much the lady Azul who works in the ice cream shop, very nice professional

We stayed at Casa Serena as a family while looking for a house to rent. Our family has traveled all over the world and having a 3 year old son. There is not another hotel that is even close in terms of being a safe/fun place for kids. Apart from that we have a 94 pound golden retriever. I tried close to 100 hotels none of them would accept a dog over 20 lbs..even resorted to trying pet hotels which would have separated her from her for a week or so breaking all of our hearts. They too would not...

Clean, modern, great location, excellent place for a great nights sleep.

The information online is a little bit confusing than when you get there in regards to what is included in breakfast and what is extra. That was my only issue. The property does have an elevator although small.

The property was absolutely beautiful. Availability was great, the only thing that I will remark on is that there is not a pool in the hotel or any other surrounding hotels. I went searching for an outdoor pool and could not find one in the area of Cayala. That is the only thing I would recommend. Any pool that could be shared by that hotel and others would be great. Not the AC hotel's fault, will always choose this hotel line.

Sophie helped my son and I have safe travels in Guatemala! We were winging it and she helped guide us in a safe direction and gave us great suggestions! Rosa made a great breakfast and was always there if we needed anything! the place was absolutely beautiful! I highly recommend Casa Carmel b&b!

Loved the hotel, as there are some beautiful areas where we were able to have friends over and enjoy the sorroundings and have service from the bar. Very quiet area so sleeping was great with only nature sounds.

Beautiful place comfortable

Todo bien me gusto el lugar con un toque antiguen̈o bonito.

This hotel is on Zone 10 of Guatemala City, one of the safer zones. The traffic in the city is very bad, but our room was at the back luckily. We had arranged a shuttle from the airport to the hotel, but there was a miscommunication and no shuttle came. Luckily, I was able to phone the hotel and the front desk did then send a shuttle to the airport. It is fairly close to the airport, so is good for an early morning flight. The area around has a number of choices fro dining, and we felt quite...

Highly recommended!