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"Clean room, plenty of amenities "

"Super spacious and comfortable stay right in the heart of New Haven"

"Great customer service "

"Looked lovely from the outside. Room was dated. Hairdryer didn’t work and it took 30 minutes to get a replacement. Little disappointed."

"Nice place to stay. Accessible and comfortable."

"Poor"

"The heater is set to never go above 74, if you use the thermostat to set it to 78 the fan goes on but the room never heats up. I had to sleep in pants and a sweater. All rooms are this way, booked here about 5 times because its the best location for me but at this point I'm fed up being cold. The room service just barged in an hour before checkout while I was putting my pants on. "

"Staff was great and very friendly "

"I put a note in my RSVP that I would arrive early and need to check in to get ready for a party we had at 2pm. At check in we waiting about 15 min until the one employee showed up to check us in. We were really annoyed at this point but he checked us in and gave us keys right away, well before check in time. I appreciated that and for this reason our stay was great!"