Find all hotels by Independent in Santa Susanna

"Overall a great place to stay. Unfortunately, the gym was under construction and unavailable during my stay. The pool and spa were open and available."

"Absolutely unacceptable experience. From the moment I arrived, the staff came across as arrogant and completely unprofessional—hardly what you expect from a supposed 4-star hotel. When an issue came up, I had no choice but to escalate it to the manager, and even then, I was treated with a shocking lack of respect. No apology, no accountability—just attitude. As for the rooms, calling them “basic” is generous. They feel outdated, poorly maintained, and nowhere near the standard this hotel claims to offer. There’s nothing remotely luxurious or even comfortable about the setup. Honestly, this place does not deserve its 4-star rating. It’s overpriced for what it offers, and there are far better hotels nearby that provide much better value for money and, at the very least, treat their guests with basic courtesy. I would not recommend staying here."

"Clean, good ambiance, staff and activities were great. "

"Clean hotel"

"Outstanding choice! We were met at the hotel car park to ensure we got in ok and helped with our luggage. The hotel staff were super friendly and ensured we had everything we needed for a super relaxing stay. The pool, bars and dining areas were all great and the room more than met our expectations ! Most of all, the luxurious and comfortable bed was the best! We had a sea view room and would recommend to take in the ocean sunrises "

"AC didn’t work, and neither did the mini fridge. But the staff were very friendly to help and try to fix. Good place to stay for how much it costs. Also good water pressure and clean rooms"

"Buffet dinner mushroom source finger liking good!"

"This is an excellent hotel. Excellent breakfast and restaurant is first class. Would highly recommend and would definitely stay again "

"Fantastic stay checkin could have been a little better but everything else was exceptional best hotel in Santa Susanna "