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"I asked for help to figure out the air con and then all was good. It was a stressful journey, but the staff couldnt have done more to help me have as relaxing an experience as possible. All very good at their jobs and very friendly, nothing was too much bother. I've often stayed in 5 star hotels in my working life, but now I am retired, finding a reasonably priced hotel which provides high quality customer service was a delight. I had my dog at Wear Referrals for surgery and cancer...

"ideal location for the needs of our trip"

"Lovely place to stay, staff friendly and breakfast was very good. "

"All staff were really lovely. My room was very clean. Loved the hot tub bath in my bathroom. The spa & gym facilities were excellent, all very modern. To be honest this hotel is one of the nicest, best value for money places I've stayed. "

"Lovely room overlooking the river. Very friendly welcome at reception. All staff in housekeeping and the hotel bar were exceptionally helpful and efficient. "

"I liked everything about the Lodge, friendly staff, excellent service. The hot tub was excellent too. It is nice and quiet here too. I will definitely rebook in the future."

"Really enjoyed our stay. Lovely room, fantastic staff, so friendly. "

"Fantastic hotel, stayed with friends in 2 castle rooms. Excellent breakfast. "

"Plenty of space to park, very quiet, no hassle checking in/out. Communication was great and the staff we spoke to were very polite and happy to help with any inquiries. The only slight issue (which isnt really an issue) is the bathroom light was on a sensor, id prefer a switch so i can decide whether to have the light on or not. "

"Excellent service from all the staff "

"We booked a room at The Fox Hall at the very last minute, as we are attending a wedding nearby the next day. It was really just for convenience and we weren't that bothered about exactly where we stayed. That said, what an absolute gem The Fox Hall is! From a very friendly greeting, a delightful room and an excellent supper, we feel very lucky to have stumbled across it and we're planning to return (intentionally!) soon! "

"Excellent service throughout the hotel . "

"Service, cleanliness, food and building were excellent. The carpets were a little worn and the plumbing could be modernized, but those are quibbles."

"The hotel staff were lovely, we were upgraded to a deluxe room with a hot tub, as it was my partners 50th birthday. Also a lovely touch, a bottle of prosecco waiting in the room with a card. "