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"Wonderful hotel. So close to the train station and convenient for walking into the city and up to the Temple & restaurants . Staff was very lovely & helpful. "

"The room was spacious and clean."

"Simply amazing on all accounts. Customer service is absolutely exceptional."

"Refreshments and 930 noodles"

"Stayed here in Spring, which I suspect is a whole different ballgame to Winter. Location was great as we did not have a car. As others note it’s a steep hill to walk up but it’s not long. With many restaurants closed at this time of year having breakfast onsite and the option of buffet dinner at the restaurant was brilliant. The hot baths were great too. The rooms themselves were a little tired and basic however the beds were comfortable and the property was quiet. We did hire a car for 24 hours to get to see the snow monkeys (recommendation for "

"Great clean hotel in good area. Would stay again."

"Easy access - 5 minute walk to the train station, 15-20 min walk to the Senso-ji temple. Clean and all toiletries you might want. Breakfast pretty good, with great views of the city"

"Two adults two teens stayed in a Quad room (2 singles 2 rollaway beds) in Jan 2025 for 5 nights and separate corner sofa. The hotel is huge with different wings so need to get your bearings. Nagano was our base for day trips to snow monkeys, Matsumoto, and to ski. The hotel is older (winter Olympics HQ) but was generally well maintained. Front desk staff were amazing, they had limited English but used a translator, and so friendly every time we passed and so helpful booking restaurants and forwarding luggage (note cash only and this hotel will only forward to a hotel, not the airport). We had breakfast every day which was compact but tasty (Nagano apple juice and apple jam are delicious). We had Italian in the hotel our first night, it was ok and convenient. The top floor bar had a pretty night view, fixed price for a small but well stocked self serve bar and packaged snacks. The hotel free shuttle to/from the station is convenient, but for early or late trips we just got a taxi for Y1,000. Ten minutes pleasant walk to the shopping street leading to the temple. There are only two washing machines and dryers in the hotel so they got very busy but were really useful (coins required, no coin machine but desk staff happy to change). I was initially unsure about this hotel and staying 5 nights but we really enjoyed it and would happily go back."

"Great oasis in the mountains with great service and food "