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It was good

Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

We’re just starting a 3 week trip in Japan, and wanted somewhere relaxing to stay in order to get acclimated. We couldn’t have found a more perfect place. Our room was lovely, the service level was amazing, and the location was exactly what we wanted. We didn’t want to leave!

Very clean and quiet property. Staff was helpful and kind. Located in beautiful neighborhood close to everything.

The hotel is reasonably close to the Haneda Airport and the free shuttle to the airport was great. Free shuttle also to Kawasaki Train Station where we found shopping. - nothing near the hotel. Kawasaki train connection was planned to get us to the Tokyo after 5 tour, It was the special assistance of the Kawasaki Railway staff that helped us to arrange the train timings as we did not speak Japanese - and very few people there spoke English! A fun time!!

Beautiful room view! Room was very spacious and comfortable. Best stay in Yokohama!

Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...

Everything was amazing, so clean and staff was very nice.

Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....

Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.

The hotel itself was well maintained and the private open-air onsen (hot spring) in the room cannot be beat. The staff were helpful and courteous, and the dinner and breakfast menu was delightfully delicious. Overall it was a very memorable stay, unfortunately it was raining during our stay so we didn't leave the hotel to explore the surrounding area. The hotel has everything you need for a comfortable and relaxing getaway albeit a bit on the pricey side. I would recommend this hotel for a...

Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!

Quiet and clean

I usually don’t write reviews but I wanted give one to this place. I enjoyed every part of the experience of this ryokan. The place has a rustic traditional look. The dinning experience was fantastic dinner and breakfast was amazing and the open onsen was beautiful. Staff were sincere and nice. Highly recommend this place to anyone!