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"The hotel is in a great location and the staff is fabulous. We especially enjoyed the outstanding service in the Club lounge."

"What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!"

"Beautiful hotel. Great buffet. Great staff. A lot of places to relax. We have a tatoos but we still could use public onsen covering them with the special stickers provided by hotel. Also we had a free upgrade to the highest floor. Highly recommended."

"No other hotels in Yakohama are better than the New Grand Hotel that is my most favorite. "

"Enjoyed our time staying here. The room was clean and spacious and the location was amazing. Walkable to several sites and shopping centers. Would stay here again if we are ever back in Yokohama"

"This is my second time staying at The Yokohama Washington Hotel. My family and I love staying here for the convenience to shopping snd transportation. The hotel also has an excellent breakfast buffet with a wide variety of options. Will definitely be back."

"Family friendly, and great old school hospitality"