"One of the pools was under renovation, which we did not know at the time of booking.
Check-in was fast. We went up to our room and waited for our luggage to be delivered. It turns out we had to go back outside to tell the bellhop where to take our belongings. All other places we've stayed (even 3 star hotels) our things were brought to our room without us having to find another employee and tell them ourselves.
Rooms are very small. We had a lot of things because we were on the last leg of a 10-day trip, plus a car seat and stroller, and baby cot.
Room service is an option, but we did not know where the menu was. We learned later it is on the television.
I gave feedback on check-in, and we were contacted by the guest services manager who moved us to a delux family room, which really is just 2 connecting rooms.
Breakfast was not included. We paid for breakfast seperately in advance for 3 days and only used 2. Front desk made it sound like we had to choose to pay for all three days up front and did not mention if we had the option to just pay each morning if we wanted. We has breakfast at a restaurant nearby for one mornings, and took the loss.
Great location and amenities but far from a 4-star hotel service experience.
Airport transportation was $70, so as you can imagine, we did not use it.
It very much felt like a 3 star hotel because of the size of the rooms and the front desk staff."