"We were put for three nights at the Ritz Carlton millennium because of the overbooking at the Capitol Kempinski. It was very disappointing and also it was the first time in our many travels to 6 continents that we were placed in a different hotel due to overbooking. But it was also an incredibly satisfying experience of how Kempinski staff, and especially their Revenue and Distribution Manager took care of us to make up for the disappointment. She was truly wonderful; professional, friendly and...