Chalets in Smyth County

"We arrived at 11 pm. It was pouring out and there is no awning/covered area for unloading. We drove to a competitor’s facility to get our overnight items ready so we wouldn’t get soaking wet. The receptionist was completely indifferent and not helpful. The hotel is clean and has lots of little thoughtful amenities that we appreciated. We woke up at 8 a.m. to someone banging on our door asking if we needed towels- no because we just checked in 9 hours ago. I mentioned this to the staff downstairs and they proceeded to yell at the employee in front of me. So unprofessional and yes- they did argue in front of me. Awkward. Breakfast was great- lots of choices including gluten free options which is not typically the case. Nice hotel, but I would not choose it again after our experience."

"Clean room. All units on ground floor a plus. However no kleenex or coffee pot in the room."

"We stay here everytime we come home from Florida. Staff is very friendly. You can tell they are trying to update. Our room was good other than the shower looked old, the bathroom was cleaned ok, but could have been better. The bed was not the comfiest and it had 3 smallish pillows."

"Enjoyed the stay, clean rooms, quiet, beds were comfy"

"Everything was okay except the washroom. "

"The worst place I’ve ever been in. I would warn people to stay away."

"Staff was very accommodating, great access to the parking lot, quiet, excelent location."

"Wonderful hotel right in the center of town. Easy check in and nice breakfast. One slight issue is the heating/air conditioning units are a bit troublesome but still slept well."

"I believe it is under renovation and only a few rooms open. Old mattresses in the parking lot, room felt rusty and old.Pubic hairs in bed,’doubt they were fresh sheets."