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"Staff were friendly and breakfast was delicious "

"My reservation was canceled by the hotel the day of my stay. I’ve stayed numerous times at this location. Most recently, I was critical of the cleanliness of the pool area, equipment not working properly, and poor customer service. After my review, I was told that the hotel could not meet my expectations and they would no longer accept my reservations. It would have been easier to simply: 1. Clean pool 2. Repair hot tub 3. Repair BOTH ice machines 4. Clean trash from common areas and parking lot 5. Actually SPEAK to me about my concerns. I sent a letter to the owner and apparently they do no want constructive criticism. I asked twice to speak to manager and no one called me back. This owner and manager should be ashamed. I plan to write them again and voice my concerns on Every Rating and travel platform. I’ll be reaching out to Scottsdale Chamber of Commerce as well. It’s a shame. This was once a regal and great place to stay. "

"The pool is refreshing and everything was just great. "

"The room has very little lighting, extremely dark, except through the windows at night - making it look like daytime while trying to sleep. Went to the firepit and it didn’t work."

"Walked through the door and felt like we were transported to a very cool 50's Rat Pack hotel. The vibe was luxury and chic. Pleanty of places to see and be seen as well as cozy hideaways. The grounds are exceptional. Flowers and greenery everywhere. Our room was 2 floors with a spectacular kitchen. Comfortable clean and top of the line. We're planning a return just to stay again The onsite Zuzu bar and restaurant was perfect. Excellent food and a excelent bar."

"Clean room"

"The room was really clean, the elevators were not super functional during our stay, but we could work around it. Most of the staff was really nice except for the night we checked in, overall a good stay! "

"This is my third time staying at this property and we love it. The free breakfast is great. The evening reception a nice added bonus with free snacks and cocktails. Margaritas at the cabana bar by the pool were 10/10. We ordered burgers/fries and hummus plate, poolside. Both pools are wonderful. The staff is amazing and rooms are clean and comfortable. Traveled with my kids (4&7) and they had a blast."

"Sonesta Suites Scottsdale Gainey Ranch is a beautiful, clean, and well-kept property. Overall, we had a very nice stay. The only thing to note is that we visited during spring break, so the hotel was quite busy with many kids around. If you’re looking for a quieter, more relaxing stay, this may not be the best choice during that time of year. Other than that, it’s a lovely hotel."