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"Excellent hotel with very positive staff"

"Fantastic stay, lovely rooms and great service. We stayed in the Kreungthep wing which is a loooonnng walk from the shangri la wing main lobby but much closer to BtS and boat shuttles. Also it has its own pool and taxis come to that entrance also. One of my favourite places to stay in all of bangkok for convenience and service. Cant beat the location"

"Didnt use any facilities"

"Staff is amazing!"

"Perfect stopover to rest and refresh before continuing our journey to the Thai islands!"

"Ok breakfast was lovely"

"This is an absolutely wonderful hotel, outstanding in every way. We stay here every time we are in Manila."

"Close to the Petronas Tower and other sites of interest. A short ride to other areas for night market, Chinatown, little India etc. Hotel staff is very accommodating and just delightful! Job well done"

"The 3BR Villa was nice and spacious but had maintenance issues. The flooring was uneven and creaky, and when we checked in late afternoon/early evening the air conditioning in the master bedroom and main living room were not functional. After maintenance worked on it for an hour the bedroom AC was working but not at full capacity, and the living room AC couldn't be fixed. The bedroom temperature wasn't comfortable until after 11PM. This caused a fair bit of inconvenience and discomfort, we had young children who had trouble sleeping due to the heat. The living room AC wasn't able to be fixed during our stay. Management was responsive, apologetic, and helpful but at the end of the day wasn't able to offer us an agreeable solution to compensate for not providing a villa in full working condition. They offered to change to an equivalent villa after 2 nights, we declined as it meant packing and unpacking for 9 people. After a lot of back and forth the best they could do for us was various resort credits and services with a total face value of about $150CAD. This was a pretty small amount compared to the rate of the villa. Other than that the property was quite pleasant."