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"Nothing worse service had service dog was refused to let stay"

"We arrived early (noon) at Banff Park Lodge and found the road in front of the hotel, as well as 2 other hotels nearby, closed off due to a gas leak. Hotel staff told us that they would contact me when it was safe and my room was ready, which they did around 4pm. Check-in went smoothly. The room was slightly larger than average, newly furnished, with a clean, modern look, and came with a fridge, microwave, and 2 Queen beds. Unfortunately, our room didn’t come with complementary breakfast. The restaurant on-site, Crave, serves breakfast buffet for around $27. On Friday nights, Crave has a dinner buffet with a wide selection of dishes for $39, which is one of the best deals in Banff for dinner. There’s another restaurant on-site, La Terrazza, and an indoor pool at the hotel. There are many restaurants and cafes within a 10 minute walk from the hotel, if you choose to dine elsewhere. Parking charge (underground) is $14 per night."

"Overall, excellent stay. Waterslides/pool were a hit as always. Pillows were flimsy and not supportive at all, so maybe bring your own if youre someone like me and needs that."

"The hotel is old and not worth $235 for one night. I'd rather sleep in the car than pay this amount for this room."

"The staff were very helpful with the renovations."

"Clean room and staff was friendly. "

"Amazing bathroom, perfect location. Take ear plugs as the local train (warning horn- legal obligation) is very noisy throughout the night. "

"Good service "

"Limited hours and menu"