"The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...

"The apartment itself was excellent - very comfortable with lots of space. Location was great with some excellent restaurants nearby. A place called Do Belo was our favourite and within 5 minutes walk. Staff were brilliant, but the check in process was a bit complicated as we arrived after 8pm. We had to go to the sister hotel to pick up our room keys before going to the hotel itself. It was only about 7 minutes walk between the two locations, but after a long journey to the Netherlands I'd have...

"RoW was a delightful exoerience. Out of all of the options we found this was the most representative of the history involving Rotterdam's maritime history. The Owner provided phenomenal communication, answering all questions in detail and throughly. She also privided us with an account of the work done on the Wilhemina and scrumptious breakfasts!"

"I'm coming from another country with bags then I discover that there is only stairs to take the bags and I have to take it by myself which is very hard for me. I receive the room without cleaning and ful of insects. When I complain they didn't do anything only the security help me by changing the room"

"Great location. Clean and bright rooms. Perfect for a couple or single person right in the middle of the city. "

"餐具清潔度很差。 地毯上有髒汙餅乾屑。 冰箱有殘留未食用完畢的起司。 沒有足夠的衛生紙。 最誇張的是，我們全家人都是沒有抽菸的人，公寓居然以"發現了吸煙的痕跡，包括香煙殘骸和濃重的煙味"沒收我的保證金。 如果你要在鹿特丹住宿，千萬不要選擇這間 "