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"The on-line check in and door key process worked well."

"Friendly"

"I had a great experience at the Best Western West Towne Suites in Madison. From the moment I walked in, the front desk staff stood out with their warm, friendly, and consistently helpful service. It really set the tone for the whole stay. The room itself was spacious, spotlessly clean, and very comfortable—exactly what you want after a long day of travel. I appreciated the quiet atmosphere and the little touches that made the space feel inviting. One of the best surprises was the made-to-order breakfast. It was a real treat to have a hot, customized meal each morning, in addition to the usual continental options. A great way to start the day! I’d absolutely recommend this hotel to anyone visiting the Madison area—whether for business or leisure. Great value, great staff, and a great stay!"

"Good value; close to UW Madison"

"In town for State Softball Tournament. Little time spent at hotel, Front Desk girl was great at check in. Breakfast lady is awesome, deserves a raise."

"Exceptional views. Attentive staff. Statehouse restaurant manager helped us accommodate a large group no notice"

"Amazing staff, comfy bed, great shower, everything is super clean and again, the staff is so nice and welcoming "

"Staff is wonderful and rooms are spacious and comfortable. The Governors Club is a great perk for those staying on the top 3 floors."

"Great staff, room super clean, great variety for breakfast. "