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"Exceeded expectations with excellent staff. Especially the concierge going above amd beyond to ensure guest satisfaction "

"Good location for the price. Front desk people were very helpful as was the concierge."

"This is a beautifully appointed hotel. Great central location. We will definitely stay here again."

"We stayed for 4 nights and 5 days and unfortunately, the breakfast experience was consistently disappointing. The menu selection was very poor and repetitive, far below what you would expect from a 5-star hotel. More concerning, however, was the level of service. We were travelling with a baby, and simple requests such as a high chair or baby cutlery were handled extremely slowly, often requiring multiple reminders. This made what should have been an easy dining experience unnecessarily stressful. Basic table service was also lacking. Used plates were not cleared unless we explicitly asked, which is unacceptable for a hotel of this standard. Additionally, it was quite unprofessional to see staff at the entrance wearing wireless earphones and chatting among themselves instead of attending to guests. There was little sense of organisation or attentiveness. Overall, the service at breakfast was far below expectations and significantly impacted our stay. Aside from the location, this hotel does not deliver the level of quality expected for the price."

"The location was very good, right near the marina and Sealife Aquarium. Lots of dining near the waterfront and the Hop on Bus Stop was close by too. This hotel is very large with several restaurants & a bar/ lounge. They have many business people & conference rooms, so lots of people coming & going all day & night. The staff was very friendly & professional. Our room was clean and comfortable & it was very quiet. They took very good care of our luggage storage while we waited for our airport transfer several hours later that day. Only issue we had was regarding their breakfast. We were told at check In that we had to preorder our breakfast buffet for every day of our stay, so we went ahead and added it onto our hotel bill. When we went to the buffet we were consistently asked if we wanted it charged to our room? We told them we had already prepaid, and it took them forever to find that charge on our reservation! So, this was a complete LIE! We did NOT have to preorder — we could have just paid every day as needed. Did not appreciate that! I had to check our bill at check out to make sure we had not been double charged. Maybe the business people don’t care because their corporations are paying, but as a private customer, I do not like being lied to & then questioned about a charge everyday! "

"Very clean room and excellent housekeeping. Interior is nice art deco and in good shape. Elevators efficient. Speedy and friendly check- in"

"Incredible location for catching ferries etc. Rooms are what i would call basic, not fancy, but more than fine. Great little bar in the place. The breakfast buffet is overpriced so we grabbed breakfast elsewhere. "

"Love this hotel - so convenient "

"We had a lovely stay. The location is fabulous, staff were all incredibly friendly and attentive. The view from our room was just like in the photos online. The bed was so comfortable, not too hard, not too soft. I wouldn't hesitate to stay here again. "