"This property was booked specifically for the rooftop pool and views, which were meant to be the highlight of the trip. Unfortunately, the room was incredibly cramped, and the primary advertised amenity was completely inaccessible.
The pool deck was closed off for a loud private event that was completely inappropriate for a standard hotel guest environment. Staff on-site gave conflicting timelines about when the event would end, but the disruption lasted the entire evening. Because the pool has limited daytime hours, there was no opportunity to use it the following morning either.
The customer service recovery was nonexistent. Multiple staff members acknowledged the issue and promised a substantial refund and managerial follow-up. Instead, only a token credit was issued, and subsequent promises to investigate and return phone calls were completely ignored.
It is poor business to block access to a major advertised amenity without prior notice to paying guests, but the broken promises and total lack of professional follow-through are the main reasons this property is not recommended."
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