"Our stay at this hotel was disappointing for several reasons. Staff attitude depended on how guests were dressed, which is absurd and irritating, if you don’t wear fancy clothes, they look down on you. For a supposedly high-end place, this kind of superficial treatment is unacceptable.
The hotel is also very family-unfriendly. We couldn’t access areas like the restaurant on the 51st floor, which made us feel excluded. Service quality was generally poor. Although the minibar is complementary, they refill it only if you ask daily; I had to complain to get it done automatically. Even luggage pick-up for checkout took forever, as if they had no urgency.
Food was average and inconsistent, sometimes fresh, sometimes not, though the quality itself was decent. Beds were comfortable but the pillows too hard, with no softer options available.
Our room was on the 31st floor and had no view of the Petronas Towers due to a building blocking the line of sight. Definitely not worth the price. If you stay here, pick something above the 45th floor for a proper view.
The swimming pool was large and nice, but crowded and with very few seats. The Petronas Towers were on the opposite side, barely visible.
Overall, this hotel fails to meet expectations. Poor service, unfriendly attitude toward families, and too much focus on appearances. Wouldn’t stay again."
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