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"Everything is good. Thanks for staff"

"The staff was very helpful and nice. Hotels location is so convenient "

"Clean room and good staff Good for an early start at Gatwick"

"Receptionist Patel went out of his way to help when my phone stopped charging."

"This was a really disappointing day. We found the rooms were not very clean very dusty dirty corridors the whole hotel is dated. The problem is the cleanliness. When we had breakfast, the plates were not clean. The whole pool area was dirty. The toilet et cetera were not very nice. Wi-Fi was okay. Breakfast wasn’t great. The milk had gone off in the large container and I told them it had gone off and it took about 20 minutes for them to replace. For a four star hotel, it wasn’t a nice experience. The Jacuzzi was also broken. It was my husband‘s birthday. I put that in the notes I also told staff and they didn’t even bother to wish him happy birthday. "

"It was convient for my flights. Pillows were a bit too soft. But a good room."

"Rooms are always clean. Staff are exceptionally friendly and helpful. Child friendly. Swimming pool is a great asset."

"Felt a little in need or some refurbishment- stayed in a deluxe double room - mirror above bath was filthy Bathroom was old and in need of modernisation Used facilities but lots of children screaming in the pool - not the relaxation we planned for "

"Loveliest airport hotel stay I've ever had :) Such a nice hotel to come back to after a late flight back (and the convenience of being in the terminal itself is incredible). Highly recommend."