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"Great location and great staff."

"Citizen M are great hotels with amazing locations. However after staying in them for years, I feel like they’re starting to show their wear. Maybe some light updating and more maintenance might be wise"

"Hotel is in a great location - very close to the tube, bus stops, theaters, restaurants, shopping. Hotel was clean and well maintained. Staff was friendly. Beds were comfortable. Hotel rooms are VERY small - 2 people and luggage was a tight fit and the bathrooms have no privacy."