Castles in Town of Benton

"Basic breakfast was always well stocked. Good parking. 24 hour coffee was appreciated "

"Beautiful views, unfortunately stayed Monday and Tuesday evenings when their restaurant was closed, as are most in the area."

"We had to book this hotel last minute and it was perfect! Clean, spacious rooms and a beautiful view. The staff was very kind as well. I’d definitely stay here again!!"

"We only stayed one night following the Watkins Glen NASCAR Race. the accommodation's were good. If you are in a building with multiple units you can hear your neighbours talking which wasn't great, but they were quiet by 10 pm, there was no tea in the room only coffee, a few bottles of water in the fridge would have been nice. We appreciated having a nightlight in the bathroom for the kids. We did not use the amenities' or the property but it did look great and wish we had more time to enjoy those. The restaurant is where we had our issues, the women at the desk did not have a lot answers to my many questions, we were going to wait for table but then were told there were no tables, she didn't even offer take out until I inquired. Everything i asked her about the food she had no answers for me, One of the meals we order was wrong for the burgers and fries they did not include any condiments. And one of the kids ordered mac and cheese, their bistro mac and cheese is not what a kid would typically like, it would have been nice to know that its not a traditional mac and cheese, it tasted like it had beer in it. We like the convivence of the bistro there just wish they hostess was more informed and had got one of the orders correct. For the price it was disappointing the food was not very good we would have been better off going to a fast food restaurant."

"Very clean. Staff was very nice! Bar area was nice. Smelled really nice in there!"

"Never had housekeeping during our four day stay"

"View from room was beautiful. Dinner at sand bar was good. Trivia night was very fun. Thank you for a great staycation. "

"Tata welcomed us and checked us in at 1 a.m., late, late arrival due to plane delay. Before that, David was incredibly helpful because of the delay. I felt welcomed from the first step into the hotel. There was a chandelier in my room!"

"Terrible customer service. Was not recognized as a member. Wouldn’t add my rewards number. We requested a roll away bed ahead of time. Was told they didn’t have it on reservation. Only one staff member was working. Was very rude and disrespectful to us. Wouldn’t let us speak to his manager. Told us they didn’t have any roll away beds which is the only reason we stayed there since we are a family of 5. As a loyalty member I would stick with Hilton after this experience. We couldn’t get pillows or anything from the front desk. No one would answer. Would like a REFUND!!!!!"