Castles in Town of Mentz

"It was ok in general - nothing outstanding or unacceptable. However, there were a few maintenance issues that should be addressed. 1. Steps leading to the west parking area are dangerously uneven, particularly the bottom step. The stairs have sunk relative to the parking lot curb. 2. The elevator door is noisy (needs fixing) and at times did not open when called to the second floor even though the elevator had come to that floor. Had to push the call button again. Finally, there is no elevator inspection signage. Doesn’t NY require periodic inspections? 3. The tub in our room (207) appeared to be dirty on the bottom. Turns out to be stained or worn but clean. 4. The TV remote can not turn the tv on or off (must use button on tv) and there is no channel guide. Those buttons on the remote either do not work or the remote is not correctly paired with the tv. In addition there was no paper channel guide in the room. Had to spend a lot of time going channel to channel to find something acceptable (9000 to pick from). The tv was on when we arrived. 5. The heat/a/c units are extremely noisy when their compressors are running (derp rumble). We turned ours off but neighboring room units still kept us awake. Again, room 207. Thank goodness it was not summer or winter."

"We got exactly what we paid for: great staff, clean and quiet environment, and well-located relative to the highway and university. Only drawback was the breakfast, which was pretty bland and limited. The staff is phenomenal, though; highly responsive and consistently friendly. Will likely book again."

"Great stay, comfortable rooms"

"Very well maintained. Very helpful staff. Very expensive. Not much to do in the immediate town (especially if the weather is not great). I recommend the dinner at Aurora Cooks. Lovely experience"

"Clean rooms"

"Delicious"

"All was very good and clean. Breakfast could have been better but for the money it was as expected. "

"Had excellent stay."

"We stayed for 2 nights for our 25th wedding anniversary. It was amazing! Hot tub did get hot enough actually a bit too hot so we had to cool it down. Thanks for providing a hose for that! Bed is so comfortable i can not believe how much room is in the fridge and freezer area! Love that!! We only left once everything we needed was right there! Definitely will be coming back! Thank you so very much again Tabatha and Jeffrey"