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"Very kind and hospitable"

"The food was so good and the staff and ryokan were very traditional. My obly complaint was the futon was uncomfortable "

"We had a wonderful stay at our hotel in Kinosaki Onsen! The staff were incredibly nice, polite, and friendly—they spoke English very well, which made everything smooth and comfortable. The food was superb, especially the dinner, which featured a beautifully prepared 9-course meal showcasing local ingredients and flavors. The entire experience felt authentic and relaxing. The surrounding area is peaceful and quiet, a perfect escape from the busy city life. Highly recommend this place for anyone looking for a serene getaway and exceptional hospitality!"

"If I can give it six stars I will .It is elegant, staffs were courteous, hot spring area is outstanding! Dinner is like Michelin stars restaurant. Breakfast buffet is also outstanding. We’ll definitely come back again."

"Staff were very friendly and the onsen in the hotel was very comfortable. Would recommend purchasing the dinner in advance but able to purchase the breakfast which we enjoyed thoroughly. "

"This ryokan was an amazing and incredible experience. The people here were so kind and their service was on another level! From the moment we walked in to check in, we were comfortably seated to tea and refreshments. Their morning breakfast.. we were amazed at the quality of the spread. Their dinner felt like a feast and had such curated foods. During our whole stay here, it felt like a wellness stay from the healthy meals, snack/tea times, aromatherapy towels, and private onsen (there are two onsens on the main floor that is shared by the guests but can be privately used one at a time). Beds and rooms were so comfortable as well! Thank you so much for the stay, we had a wonderful experience!! "

"Had such a lovely stay. The dinner and breakfast really made the experience. If you're wavering, order them! You won't regret it"

"Such wonderful hosts and a great location! We had a great time going from onsen to onsen and stopping at the snack bar across the road before retiring for the night. "

"Love the size is the hotel, not too big, not too small. Food was great and the hotel was clean with very friendly staff! It made for a real relaxing stay."