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"数泊滞在しましたが、フレンドリーで親切なスタッフの方々に大変丁寧に対応していただきました。どんな些細なことでも快く対応していただき、本当にパーソナルなサービスでした。ロータス ブティック ホテルを自信を持っておすすめします。皆様、ありがとうございました。"

"This hotel has the best customer service I have had in all of Southeast Asia. They are prompt and will go above and beyond to make sure your stay is perfect. Breakfast is amazing and it is in a great location for walking in the old town. "

"Beautiful hotel "

"Great location, lovely service highly recommend "

"J’ai récemment séjourné dans ce charmant petit hôtel dans le vieux quartier de Hanoi. L’emplacement est génial et toutes les principales choses à voir / faire à Hanoi sont facilement accessibles à pied. La chambre était immense avec un grand lit et une grande salle de bain et était charmante et propre. Le WiFi a bien fonctionné dans tout l’hôtel. Ce qui a rendu l’hôtel encore meilleur, c’est le personnel adorable. Tout le monde était plus qu’heureux d’aider et aussi très compétent. Je recommanderais (et j’ai) cet hôtel à un prix très raisonnable à tout le monde."

"The check-in, breakfast, location, staff, all were great. The general manager and his assistant were always around and helping us about Hanoi. Room was clean and bed was very comfortable. Breakfast with western and Vietnamese choices was great. Rooftop bar for a drink or two had wonderful view. Location was central. Walking distance to lake Kiem. Loads of places to have dinner and Hanoi beer. It was a great hotel to stay in Hanoi and feel at home. It was the staff who made it so wonderful. "

"Great service and clean hotel .. it was spacious and the bed comfortable as well. "

"I have been to many hotels around the world (US, Canada, France, Dominican Republic) but this hotel is in my top 3 favorite hotels around the world. The attention to detail is 10/10. The staff 10/10. The room 10/10. I am allergic to ALOT for example seafood, nuts, egg, flour, wheat and the list goes on. Imagine how worried I was coming to Vietnam but this hotel menu and buffet melted away all my worries. The waiter and cooks always made sure I could eat the food. Every item was fresh and tasty. The concierge service booked us a 7 passenger seater van the night before we left to Ha Long Bay. If I could give this hotel more than 5 stars I would. And I did not have to worry about talking my phone out for translation they understand stood my English. I love a cold room and I was not limited to a certain temperature. I will be traveling for 3 weeks in Vietnam and I have another Melia hotel booked in central Vietnam and I’m so excited. "

"It was beautiful and the service was great!"