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The Waves Tulum

4.0 star property
Travelers unwind with aromatherapy treatments or lounge beside three outdoor pools before savoring a delicious breakfast that satisfies every palate

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The Waves Tulum blends modern luxury with ancient Mayan charm. Guests rejuvenate with massages and detox wraps at the spa, then relax by the poolside bar. The upscale hotel offers aromatherapy treatments and high-speed WiFi for relaxation and connectivity.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Studio Rooftop Pool

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Blackout drapes/curtains
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Large Balcony

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Large Balcony

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Blackout drapes/curtains
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Private Plunge Pool

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Apartment With Rooftop Pool

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Sofa bed
  • 121 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Large Penthouse Apartment Rooftop Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Sofa bed
  • 143 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio Private Plunge Pool

8.0 out of 10
Very good
(14 reviews)

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio With Balcony

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Blackout drapes/curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located near a boardwalk/promenade, The Waves Tulum is in Zama, a neighborhood in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting.
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Map
Avenida KukulkanRegion 1, Mz. 32, Lt. 1, Tulum, ROO, 77760

What's nearby

  • Dos Aguas Park - 10 min walk - 0.9 km
  • Hospital de Tulum - 11 min walk - 1.0 km
  • Holistika Art Walk - 5 min drive - 1.8 km
  • Hunab Lifestyle Center - 5 min drive - 2.1 km
  • Jaguar Park - 5 min drive - 2.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪Delicia - ‬7 min walk
  • ‪Guacamole Club - ‬6 min walk
  • ‪El Agavero - ‬10 min walk
  • ‪Me Latte Café - ‬9 min walk
  • ‪Nimeño Bakery - ‬10 min walk

About this property

The Waves Tulum

Upscale hotel remodeled in 2022 and located near Tulum Mayan Ruins
You can look forward to an airport shuttle, designer stores on site, and a garden at The Waves Tulum. Indulge in aromatherapy, hydrotherapy, and a sports massage at the onsite spa. Free in-room WiFi is available to all guests, along with a gym and a steam room.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, along with sun loungers
  • Full breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • A porter/bellhop, massage treatment rooms, and a 24-hour front desk
  • Concierge services, a front-desk safe, and tour/ticket assistance
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Showers, hair dryers, and shampoo
  • 42-inch Smart TVs with streaming services and digital channels
  • Balconies or patios, wardrobes/closets, and reusable coffee/tea filters

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  • Pool
  • Free WiFi
  • Air conditioning
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9.4 out of 10, Exceptional, 3 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Renovated entire property - October 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Limited room service
  • Restaurant dining guides
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Waves Tulum Tulum
The Waves Tulum Aparthotel
The Waves Tulum Aparthotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Waves Tulum?

Check-out is at noon.

Does The Waves Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Waves Tulum located?

Located in Zama, this spa hotel is 0.6 mi (1 km) from Dos Aguas Park and within 3 mi (5 km) of Tulum Beach and Tulum Mayan Ruins. Hospital de Tulum and Holistika Art Walk are also within 1 mi (2 km).

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Reviews

The Waves Tulum Reviews

8.2

Very Good

8.2

Cleanliness

7.6

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 431 out of 804 reviews
Rating 8 - Good. 164 out of 804 reviews
Rating 6 - Okay. 83 out of 804 reviews
Rating 4 - Poor. 59 out of 804 reviews
Rating 2 - Terrible. 67 out of 804 reviews

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty room, many good amenities and not too far from tulum centro.
Stayed 2 nights in Jan 2025

10/10 Excellent

felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and quiet place to relax.
Stayed 7 nights in Nov 2024

8/10 Good

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool area was very pleasant.
Stayed 5 nights in Aug 2024

10/10 Excellent

ALLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quit place, staff nice at check in and check out
Stayed 2 nights in Jul 2024

8/10 Good

David Silva

Liked: Cleanliness, amenities, property conditions & facilities
The place is clean and quiet, good attention and service
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.
Stayed 27 nights in Oct 2024

8/10 Good

ilsse

Liked: Cleanliness, staff & service, amenities
Very friendly staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!
Stayed 3 nights in Oct 2024

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service

10/10 Excellent

Miriam Jacqueline Jimenez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at, everything needed is nearby and very accessible. The staff are friendly and helpful. Overall great experience would definitely go back. I highly recommend
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi
Stayed 7 nights in Nov 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Stayed 3 nights in Jul 2024

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute property that’s out the way but also has things right within reach. The staff were so nice and accommodating. I LOVED my room. It also very quiet and relaxing for the most part. I traveled solo and still very safe
Stayed 2 nights in Aug 2024

6/10 Okay

Sarah

Liked: Staff & service
More maintenance needed for the property Very good food in the home-cooking-style restaurant - the saving grace
Stayed 3 nights in Apr 2024

6/10 Okay

Raymundo Alfaro alvarez

Liked: Staff & service
Disliked: Cleanliness
I didn’t like the sheets, they look dirty and the entrance to the hotel has lots it potholes ,l liked that rooms were spacious and the staff was excellent, the staff was excellent,especially ana, she es Colombian.
Stayed 1 night in Oct 2024

10/10 Excellent

susmita

Liked: Cleanliness, staff & service, property conditions & facilities
I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.
Stayed 6 nights in Sep 2024

8/10 Good

eduardo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Excelente for price. Facility in not so good shape. I like the gym.
Stayed 1 night in Aug 2024

6/10 Okay

Latasha

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It's was just a few things did need adjusting the sheets was not clean both nights i had to go to the front desk about the bedding .Towels was dirty but that was ok because i had my own. Staff was very nice and helping with a few more months of hard work and construction that will definitely be a 10/10.And i will be back for the new improved hotel. And the restaurant food was great.
Stayed 3 nights in Jul 2024

6/10 Okay

Divina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.
Stayed 4 nights in Oct 2024

4/10 Poor

Athena Alexandria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.
Stayed 3 nights in Nov 2024

8/10 Good

Sara

Liked: Staff & service
Disliked: Property conditions & facilities
Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.
Stayed 4 nights in Mar 2025

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5!
Stayed 4 nights in Nov 2024

4/10 Poor

Akeisha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.
Stayed 4 nights in Jan 2025

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Adrianna

Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.
Stayed 3 nights in May 2024