Does The Waves Tulum have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Does The Waves Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Waves Tulum located?

Located in Zama, this spa hotel is 0.6 mi (1 km) from Dos Aguas Park and within 3 mi (5 km) of Tulum Mayan Ruins and Tulum Beach. Hospital de Tulum and Holistika Art Walk are also within 1 mi (2 km).

The Waves Tulum Reviews, Deals & Photos 2025

10/10 Excellent

David

15 September 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice property, pool bar, clean rooms

Stayed 1 night in Sep 2024

8/10 Good

pedro

21 September 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The swimming pool area was very pleasant.

Stayed 5 nights in Aug 2024

10/10 Excellent

Jegadheswaran

13 August 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spacious and Quite… over all Excellent ..

Stayed 2 nights in Aug 2024

10/10 Excellent

Cody

10 October 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!

Stayed 3 nights in Oct 2024

10/10 Excellent

Jenna

12 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very niceee

Stayed 1 night in Jun 2024

10/10 Excellent

David

18 November 2024

Liked: Cleanliness, staff & service

Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi

Stayed 7 nights in Nov 2024

10/10 Excellent

Michelle

20 November 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.

Stayed 3 nights in Jul 2024

6/10 Okay

Raymundo Alfaro alvarez

4 November 2024

Liked: Staff & service

Disliked: Cleanliness

I didn’t like the sheets, they look dirty and the entrance to the hotel has lots it potholes ,l liked that rooms were spacious and the staff was excellent, the staff was excellent,especially ana, she es Colombian.

Stayed 1 night in Oct 2024

8/10 Good

Jacquen

17 July 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

All in all good for the price

Stayed 4 nights in Jun 2024

10/10 Excellent

Humber Alonso

16 August 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super

Stayed 2 nights in Aug 2024

6/10 Okay

Divina

24 October 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.

Stayed 4 nights in Oct 2024

6/10 Okay

Marc

14 November 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service, amenities

Amenities were nice but not very clean (cigarettes in the pool) and service was not great (first a room without AC, then a room with AC but no remote to control it, in addition it says breakfast included but the restaurant was closed and it was only available on command)

2/10 Terrible

Corrina

9 March 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was not only filthy ( i lost a flip flop and looked under the bed and there was trash and dirt) but broken down. Our toilet didnt work for 3 days, forcing us to check out early and they refused to refund us. No staff at pool bars and breafast hours were changed or cancelled without notice. Absolutely horrible experience

Stayed 8 nights in Feb 2025

4/10 Poor

Sarah

26 August 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.

Stayed 3 nights in Aug 2024

6/10 Okay

Adrianna

10 May 2024

Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.

Stayed 3 nights in May 2024

2/10 Terrible

Leslie

12 June 2024

Disliked: Staff & service, amenities

You’re not allowed to have anyone come visit you not even for five minutes

Stayed 8 nights in May 2024

2/10 Terrible

Marie

8 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was horrible and FILTHY , mold filled every corner of the room and I’ll be uploading

Stayed 2 nights in May 2024

2/10 Terrible

Tianna Hall

21 August 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We don’t even bother checking in. The facility was run down, dirty, smelly, the pictures were inaccurate, pools were dirty, bar was closed permanently let alone the swim up bar advertised. There were barking dogs everywhere and the restaurant was only opened occasionally and with a limited menu. This is not at ALL what was advertised and we were certainly not going to stay somewhere that we felt unsafe and dirty.

Stayed 3 nights in Aug 2024

2/10 Terrible

Jesse

13 August 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Do not book with this place any positive reviews were wrong it was dangerous and super dirty and they did not refund the money for a stay that was booked for 4 days after the first night I had a just very spooky feeling about the place it had potential to be a great spot but the rooms and pools were super dirty broken elevator since April and I just had a feeling of uneasiness it’s hard to explain I did not feel safe what so ever my gf felt the same do not stay here!

Stayed 4 nights in Aug 2024

2/10 Terrible

Angelique D

22 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was unkept, needs a lot of maintenance. The door would not lock, the towels were dirty, they were gray not white!! The rooftop pool that comes with the suite was nasty, it looked like a pool of bacteria and fungus!!! DO NOT BOOK THIS RESORT! Expedia should be ashamed of even listing this resort with 8.9 stars!!! It was horrible!

Stayed 4 nights in May 2024

6/10 Okay

Sarah

16 February 2025

Disliked: Amenities, property conditions & facilities

We enjoyed our time at the Waves, however it was mostly a place to rest our heads. We are avid scuba divers and had dives booked up and down the coast making this location central. We still had a few monitor issues. Our room was cleaned yesterday but NO(yesc I said NO) towels were left at all, so we had to shiver dry. Not to mention the shower water was cold every day. We had issues with our key and had to stop by the office daily to get access to our room. We paid for extra breakfast and I would suggest avoiding that unless you don’t plan to leave the property. Many good restaurants walking distance to the hotel for very reasonable prices. Make sure you drop yourself a pin trying to get back so you can easily navigate the roads with a rental car if you choose. We also had NO patio furniture which was annoying when we wanted a relaxed day in the sun on our pent house suite. One chair and a small table for two people is ridiculous. Poool was broken…Other than that, it was pleasant. Wi

Stayed 1 night in Feb 2025

2/10 Terrible

Naomi

17 June 2024

Liked: Room comfort

Disliked: Cleanliness

Would not recommend!

We felt extremely unsafe in this hotel. There were three break-ins in the course of one night and the hotel took no responsibility for them. There was a cockroach in our room and the air conditioning did not work. When it rains inside, our room flooded from a leak in the ceiling. Overall, very disappointing experience. Service is super slow and the staff is not particularly unfriendly.

Stayed 2 nights in Jun 2024

2/10 Terrible

Dan

7 March 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I DO NOT RECOMMEND THIS PLACE ANY LONGER. This was my second stay here. First was when they first opened and management and facilites were so much better. I chose this place because of my past experience but new management and staff are horrible. Pools and plunge pools are disgustingly dirty. Hot tubs don’t work, a lot of metals like showers and hand railings are rusted, front desk are very rude and did not want to accomodate to any of our complaints. Couches had stains, bed sheets had stains. Walls had mold and the cold pools in the rooms were filled with mildew. Out of the 6 nights we stayed they only cleaned my room 3 times even though I would leave a tip daily and all they would do is fix the bed and take the tip. They would not refresh any towels and I had to beg the front desk for fresh towels. The place is starting to be ran down and I’m sure the rest of my party that I convinced to stay here will leave the same review as they all had terrible experience with this hotel team staff. Do yourself a favor and just pick another property. It’s become more in an economical price for a reason now but there’s plenty to choose from around the area that’s better staffed and have more to offer to ensure your stay will be amazing.

Stayed 4 nights in Feb 2025

2/10 Terrible

ZEINAB

7 July 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

DIRTY / UNSAFE / DIRTY / UNSAFE Expedia falsely advertised the Waves Hotel in Tulum as a clean and safe environment. I booked a 10-day stay for my parents as a gift ($3790 CAD), but the reality was appalling. The hotel was filthy, unsanitized, and had strangers knocking on their door claiming to clean the room at 10 PM. It looked nothing like the advertised photos (see attached). My parents had to endure one awful night there before I moved them to the Hilton in Cancun the next morning when they felt safe to costing an additional $3,400 CAD. Despite contacting Expedia for a refund and highlighting suspicious patterns in the Waves Hotel reviews, they refused to issue a refund. It appears that whenever a negative review is posted, a positive review from a guest named Ingrid or Jenna follows, deceptively rating the hotel as "Excellent." This is fraudulent and unacceptable. Expedia should be held responsible for allowing businesses to misrepresent their services and charging users for false claims of "excellent" stays. Customers should not have to pay nearly double to correct these fraudulent advertisements. I strongly advise against booking through Expedia due to their deceptive practices and lack of customer support.

Stayed 10 nights in Jun 2024

10/10 Excellent

enriqueta

2 October 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

La atención exelente la habitación buena y limpia solo por los utencilios de cocina no estaban en muy buenas condiciones.

Stayed 5 nights in Apr 2024

The Waves Tulum

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The Waves Tulum Reviews

Very Good

8.2

7.6