Find hotels near Union Castle House, Cape Town from AED 233

"Clean room, kind staff"

"The staff was great. Food was top notch. Great cleaning staff"

"The shining star of this wonderful hotel is the staff. Everyone from the doorman, the front desk staff, the chefs and the waiters, the room attendants to the maintenance staff were extremely friendly with big smiles and greeted us whenever we crossed their paths. A few staff that stood out were Restaurant Manager Roxane, kitchen staff Danielle and waitresses Faith and Asheda. The location was perfect and only steps from the heartbeat of the V&A Waterfront. The breakfast selection was excellent. The pool area and pool were lovely. Our room was a nice size with a big shower and comfortable beds. We highly recommend this wonderful property and when we return, we most definitely will stay here again."

"Breakfast menu buffet was good but frequent lack of bowls, cutlery was concerning. "

"Great place to stay, close to shops and restaurants. Very well managed site, immaculately kept. Serviced daily with a well equipped kitchen. Things that could be improved - on booking it would be good to know which apartment block you are in, rather than just being able To select how many bedrooms etc. Aldo, what to expect when you check in e.g. that you follow them on a mini bus up to your apartment. But overall, a very pleasant stay. Thank you"

"The staff was the absolute best. They were so nice and always ready to help if needed. The restaurant downstairs was a 10/10. We fell in love with the waiters and waitresses."

"Breakfast was good, room comfortable. One day we were without hot water and were offered to go to the sister hotel for a shower if required. We were told that the hot water was back on later in the day but when we came to have a shower, there was none coming through. I rang reception and was told that the maintenance would be right there. I ran the hot water taps in the bathroom basins on full for 15 minutes no hot water so I rang again to be told to hold on while they checked with maintenance. I was cut off and nobody rang back so I went down to reception and while there, they rang maintenance who told them that they would be right there. 15 minutes later I went down again and asked what was going on and after they found where maintenance were working, they sent a porter to get them to go to our room. He did turn up and told us that we needed to turn the shower and bath and basins on hot fully open. We got hot water. Wouldn’t it have been easier for the maintenance to tell reception this. I asked for a complaint form but was told that they would tell the manager. We got no call from the manager at all and we were staying for another two days. By the time we got the hot water we had missed our reservation time at the restaurant. "

"No functioning TV for the entire 10 day stay. Faulty network. Booked room with bath but none provided. No electric shaver plug. Was promised a rebate but on checkout none had been processed. "

"The V & E Waterfront is walkable from the hotel, but you do have to be aware of your surroundings. "