Find Resorts & Hotels with Spas in Universal City, CA

"Wonderful welcoming staff with exceptional service… all the staff at the bar were unreal… would recommend this hotel to everyone "

"Perfect location for traditional touristy activities, staff are lovely and property is clean. Noticed lots of stores have closed down since we were there 2 years ago, also the streets are looking worse for wear - if you can look past that and appreciate where you are, nothing beats this hotel. "

"Breakfast excellent staff excellent "

"Fun"

"This iconic hotel located in the heart of Hollywood near all tourist attractions is simply overrated and overpriced!! It may have been a legendary hotel at one time, but it is 2026 and they ain't it anymore. Pool is decent but the snacks suck! Staff is rude and the manager tried to charge me for an extra night after I called reception ahead of time to let them know I was only spending 3 nights there instead of 4. I had just flown cross country, was exhausted, and jetlagged, and all I wanted to do was lay down in the bed in my room. The manager (obviously foreign because he barely spoke English) made me wait over an hour to check in. Will I go back, definitely not in the "high season" when they easily rip off tourists with exuberant price. I MIGHT consider going back if the staff takes some hospitality courses on how to be POLITE to a customer. Still a cool place to party if that's what you do, but the days of celebrities staying there and partying long into the morning doing lines of coke and drinking cheap boozer are over!! Final warning: be careful when you book. It's extremely difficult to contact the front desk directly. The manage will claim that it is a 3rd party's fault. New management is desperately needed!!!"

"The room did not have steady cooling or heating in the room the two nights and three days I was there. We froze at night and sweated in the day time. Brought up concerns and nothing was ever addressed. Staff was friendly but just not on ensuring all guest were happy in their rooms "

"I found out that the jacuzzy was in no working condition for a month prior to my arrival... Looks like the hotel has no intention on fixing it at all :(. Internet was perfect, thank u!"