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"What an unexpectedly seamless stay! There was a shuttle bus that met us at the Shinkansen station that took us to the Onsen. When we arrived, we were ushered to a comfortable lobby for check-in. The bellman showed us the entire hotel and onsen, and walked us through our kimonos and slippers. Lovely breakfast, lovely rooms, lovely Onsen... and another free shuttle back to the Shinkansen station. We will definitely return! "

"Clean hotel with great staff. Main downside is the settings for the air are low, medium, or high, so no control over a thermostat."

"Onsens are different from hotels. I would have liked to have been scheduled for the KAISEKI evening meal, as this is a large part of the ONSEN culture. Booking websites have no accomodation for this when customers book, and we go uninformed. This is regretful from my point of view. The Kaiseki meal is something I looked forward to. What can Expedia do about this?"

"Great oasis in the mountains with great service and food "

"Hotel is good and comfy with all the basic needs that you need. It even has a complimentary breakfast. Staff very accomodating and if you arrive early which we did you have to wait for the check in time, they wont let you check in early. This hotel is good for short stay. "