Search Castles in Upstate New York

"HI we've stayed here twice now - very nice property and a good value. Clean and safe area, good well lit parking. Have been doing nice renovations. Very friendly front staff."

"Clean"

"My review is mixed. We had a corner room with great views. The room was very nice and we enjoyed the jacuzzi. It was very walkable to the falls and near by plenty of restaurants and a park. The lobby - which was HUGE smell horribly of smoke. I hated having to go through there to get to the elevator, go to the stores or restaurants in the resort. We are not smokers - and it was bad enough that I will choose a different hotel next time around. Also - one came to clean our room during our 3 night stay. No garbage was emptied, no towels replaced etc. Don’t really care about not changing the towels - but our little waste paper baskets were full and overflowing. Not the best experience with room care."

"Excellent "

"Me and my family had a great time. This was our second time staying here and had a blast "

"Everything was ok, the room was clean, however the blankets were dirty and stained which was disgusting"

"The room was excellent, staff was great!!"

"Best hotel"

"When you come off the elevator you will notice the wallpaper pulling up in the hallway and the lack of trim between the wall and floor. The room is clean but very basic. You have a bathroom, shower and bed. No USB charging ports so dont forget your wall pieces. No hooks or shelves in the shower for toiletries, not even a note pad and pen. The minifridge was taped together in the corner with duct tape, the "dresser" didnt fully close, and the first day I was there the toilet seat broke. I asked for it to be fixed right away but after a week and multiple requests it was still broken when I checked out. I stayed on the 3rd floor. The windows had no shades or shears, just drapes that were not blackout and did not keep the sunlight or street light out. The bed is a king sized which is great but you can feel the mattress is old by the feel of the springs when you push down. Housekeeping is another issue. Checkout is 11am yet every morning I was there i had a knock on my door at 8am for Housekeeping. While I was still sleeping. I would ask them to come back after 10 or 11 and nothing. A week stay and Housekeeping only came in 2xs to change towels. They give you a VERY small garbage can that might hold some tissue and then your on your own. I had to get my own bags and keep up on my own. Its apparent this hotel has been left to its own while the owners focused on more expensive places, which is a shame. I would expect better and wont stay here again"