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"Our room was spacious and the fabrics were lovely. TV didn't work initially but the response was immediate and the problem resolved. All staff we encountered were very polite. "

"Clean room, friendly staff. A king bed but only 1 bedside light, so only 1 of us could read, why only 1 light? Also the shower wash bottle was empty, had not taken any so little bit annoying. But apart from that it was ok."

"For me the hotel represents good value. I like the location by the river and there are plenty of places to eat and drink at within a 10 minute walk. The staff are great, so friendly and helpful. Breakfast is buffet style but as with all buffets, it’s in the timing. Nice bar which we used as well. Not our first stay here and won’t be the last."

"Bathroom shabby grouting will worn. Requested early morning call which is very important as had to be at the airport at 4-30am never got a call. Mentioned it on check out and he said they tried 5 times so they were sending engineer to check tel lines surely a knock on the door was needed???"

"Beautiful venue. Menu fairly limited and expensive but dining room experience was lovely. Room well appointed but dispensers didn’t work and the tv was tricky to operate."

"Clean well equipped room, nice staff, "

"Great hotel great location"

"Smallish rooms and the area around the hotel was a little rough. "

"wow what a fantastic stay. we only stayed for one night but it felt like a few days it was that relaxing. prior to our stay I was emailed about making an offer to upgrade our room, so I put an offer in for a junior suite which was accepted. what a beautiful room.. large, spacious, well set out, amazing bathroom and proper air con that kept the room fresh all night. although the bed was that comfy I could have slept through a heatwave. a special shout out to Ovi at the breakfast. he was the most pleasant, professional and friendly waiter! we were well looked after... so much so that when Ovi found out we were driving back to York he went off and made a pack up for our travels! thank you Ovi! we don't go to Newcastle often but when we go again I'll be back to the Dakota! Fantastic!"