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"The only good thing about this hotel is that it was clean and conveniently located. The website made it look as though it was going to be a luxurious stay, it was not! I would not have liked to stay here alone, as there was a large gap under the door, no lock on the bathroom door and no phone in the room. Very, very noisy. There was no kettle, no spare towels or pillows. The shower set of the fire alarm and were then told off for smoking in the room by the staff… when we had not at all been smoking. So next showers included keeping bathroom door open, window open and trying to make sure the shower was not too hot. Which could be awkward depending on who you are traveling with. The lobby was very strange. The impression I got from the website was not met when the reception is a table with boxes propping up laptops. I have never had to queue for a hotel lift before, especially when there are 4 of them. But we had to give up waiting for them to come after a while and attempt to find the stairs, which was another challenge. We did not use the cafes or restaurants just because the vibe in the rest of the hotel was a bit odd. I think some redecoration or something to at least make it feel more like the website would help. "

"The hotel was very good, room clean, nice new shower. Staff were friendly, breakfast was very good with lots of options and the location was great for where I needed to be. My only issue was being on the 1st floor. I must have been above the kitchen area because I was woken up about 5am with constant doors being banged shut."

"Clean and great location "

"We had a wonderful stay! There were good restaurants nearby and Vicinity in the airport was Excellent. The staff was very courteous and helpful. We look forward to staying at the Tower again!"

"Clean room "

"Nice room but the windows need double glazing as I could hear the kitchen staff slamming the back door until late"

"Lovely property & helpful staff. Room very nice but could do with another mirror other than bathroom"

"Great for tower of London "

"Perfect location"