"A member of my party was under the weather by the time we reached Basel. I had contacted them asking to see if we could have an earlier check-in to rest.
The staff on duty got us in earlier than scheduled and was utterly sweet. Hats off to you and your team of understanding polyglots.
We had booked an upstairs/downstairs room. The novelty wore out quickly, because there was only one sink/bathroom upstairs. Not their fault. We learn.
We were also fortunate that when we got in, there was a huge fair running outside the hotel. We had food and fun times without going too far!"
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