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"Dirty mattress, Dusty behind bed & small cup from medication on floor behind nightstand, other than that it was fine."

"Yes"

"We had a wonderful experience! Great location, friendly staff, great breakfast and every need met during our stay there."

"Everything and everyone were amazing! Great place for families with kids!"

"N/A"

"Beautiful hotel. Friendly staff from valets to front desk to housekeeping. "

"Location was very nice and well maintained nice amenities. Pool and hot tubes with lazy river were great.Only real issue was staffing at front desk needed better customer service skills . The gentleman on the front desk needs an attitude adjustment or a career change .He choose to work customer service and is not great at it . Pro tip if you need to extend your stay and you booked through a third party travel site contact or use the app you booked through to rebook a room. Hyatt vacation club will charge three times the cost you booked you room and not blink an eye at it and lie the they all booked up. Yet the rooms are available on the travel site for the same date you looking at and a third of the cost. when I confronted the gentleman at the desk, Diego and inquired about this later after her rebooking with Hyat. Diego “it is what it is. “slapped my receipt on the counter and turned and walked away from me. Not what I was expecting from Hyat vacation club Customer;service very unprofessional think twice before staying at that site !"

"Room was clean, staff was very helpful, loved the outdoor fireplace. Was disappointed that several menu items were no longer available, such as the Shiner Bock ice cream. "

"First of all the front office clerk rude and short with people. Room was not ready and was given the wrong room which she thought was funny. Secondly our room never cooled down so we slept uncomfortable and had to call for towels and toilet paper. Housekeeping never came to our room to clean. Lastly, the charged me at check in without any explanation why. And the hotel had already been paid for by a third party service. So, yeah I don't plan to stay again when I'm in San Antonio."