Find all hotels by Rotana in Western Province from AED 321

"Ideally located, clean spacious rooms"

"Good "

"Good "

"Location ++++ Cleanliness ++++"

"It was our first time in Makkah so can't compare to other places. The price was low, so one has to be fair. The location is about 12-15 minutes to haram by car. Has a shuttle, regularly except 18-23hrs. There are shops downstairs. The check-in was painfully long, and i can't understand why. The rooms are pretty clean. Staff were nice when approached and when we asked to swap the towels. Food in the restaurant was okay-ish. Overall, i think it is worth the money that you pay, as other places were quite expensive during Ramadan. "

"Excellent atmosphere clean beautiful refreshing smell and very good service "

"The work or staff is very poor. Even the room was not cleaned while I was staying. Please change this."

"Excellent stay as always "

"I stayed at this hotel for six nights and genuinely enjoyed most of my stay—until the final day. There were many positives. The hotel was comfortable, and several staff members were excellent—especially housekeeping, who were consistently friendly and professional. Unfortunately, the checkout experience completely ruined everything. I had requested just a two-hour late checkout and informed management via email two days in advance. This was never acknowledged, and it seems it wasn’t communicated internally. I also mentioned it to the night staff and again on the morning of departure. Despite this, I was called every 5–10 minutes asking about checkout. Each time I explained, but the calls continued. Staff were even sent to my room multiple times after I had already clarified the situation. This went on for over an hour and became extremely frustrating. This points to either a flawed system or poor internal communication. In my opinion, the reception team needs proper hospitality training. It’s disappointing that such a small request was handled so poorly. What should have been a 5-star stay turned into a 1-star experience. Management should review the team working on March 21 (daytime reception/checkout)."