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"Great customer service"

"We enjoyed our stay at the Maid's Head, both for its well-appointed rooms and central location. We were a stone's throw from the cathedral, charming pubs, and restaurants, yet our room was blissfully quiet. My only complaint is that the website says the hotel offers "ample complimentary car parking on site," yet when we checked in, we were charged an additional £20. I expressed surprise at this, but as the reception clerk didn't yield, I figured I'd been mistaken. This took a bit of the shine off our otherwise pleasant stay. "

"A lovely hotel, in a good location a short walk to Norwich town centre. The room was clean, spacious and comfortable. "

"Great location so quiet as well,close to train station and bus stops "

"Another faultless stay. Great room. Great food. Great staff. I stay regularly for work and always feel at home here. "

"We would have liked to turn the towel rail off ,as a bit warm that night. "

"Lovely hotel "

"Great hotel"

"Very comfortable stay and good breakfast We were not aware that because of the layout of the building there was no lift to our room. Staff helpful particularly James in the restaurant / bar."