Find Historic Hotels in Whitley

"Couldn't connect my device to tv, "

"Clean large room. Safe didn’t function and no lightbulb in desk lamp. Door card would only function on the 3rd attempt every time. Nice hotel but totally marred by an ‘Anime’ convention which lasted the 2 nights we were there. The hotel never informed us of this before our stay but if they had we would never have booked the accommodation. Noisy and packed with animated dysfunctional young people. We have yet to contact the hotel to raise our huge disappointment!"

"I parket at the Cabot Circus car park, and walked through to the hotel. On my way there were a few loud, drunken homeless people that shouted at me asking for change. They were yelling in the street and made me feel intimidated, it's right by the hotel so this wasn't the best first impression. It stank of urine there too. Went into the hotel and didn't get a very warm greeting - the girl spoke very quietly and asked what I wanted. I said I wanted to check in, was bluntly told to give a credit card for security - nothing screams welcome more than being treated with distrust on arrivel!! Bear in mind I'd booked and paid well in advance, this felt like a slap in the face. Anyhow, I went to my room, it was adequate, but I could hear the elevator each time it went up and down, so not great. The windows don't open either, which I didn't like, although the HVAC worked well so I wasn't too hot or cold. The room was nice and clean, and had plenty of storage, and was well furnished. Comfortable bed, and I had a good night's sleep. Overall I felt that the hotel has gone downhill a bit since my last stay, don't know if I'll return. The guy running the breakfast was the most friendly person there, kudos to him. "

"Rather down at heel...and as such too expensive for what you get. Conveniently placed. "

"Small pool"

"The spa was wonderful "

"Lovely hotel.."

" If you’re hoping for a relaxing stay, this hotel may disappoint unless you’re on the top floor. Our first night was ruined by constant creaking floorboards from the room above, and although we were moved, the same issue occurred again. The rooms are in need of a thorough deep clean and proper soundproofing. To make matters worse, we were very disappointed with the lack of concern shown by staff when we raised these issues at check-out. Overall, the experience was poor and not worth the price paid. "

"Poor customer service, so difficult to get hold of reception, needed to make a change to my booking, was unable to get through and ended up loosing my money due to hotel not answering the phone. Really poor"