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"Breakfast omelets and custom eggs were dreadful. Worker didn’t understand much English, all was overcooked."

"They did great job overall! I loved the unlimited water fountain in the hotel!"

"Fantastic customer service!"

"Hermitage hotel is a wonderful place to stay Rafaela on reception did really great job on assisting us. Every staff there are nice and kind. Waking up with the lake lucerne and mountain view was amazing. We definitely coming back. Highly recommended for others to enjoy."

"Nice simple hotel. Would have preferred an electronic kettle in the room as I like warm water. Otherwise location is great, easy to get to and to attractions "

"Amazing stay! The room was spotless, modern, and very comfortable. The staff were extremely kind and helpful throughout our visit, and the location couldn’t be better — walking distance to everything in Lucerne. Great amenities and overall a fantastic experience. Highly recommended!"

"Staff and hotel were phenomenal. Jasmine was our favorite. what a beautiful and helpful young lady. All the staff were excellent. "

"Proximity to Old Town and bus station and the grocery "

"Nice property! There is a funicular that brings you down to the city. Not too far of a walk to the city center! "