"The central forced-air heating had been turned off throughout the hotel after a recent heat wave. When we checked in it was 13°C outside and the room heat would not turn on. The Duty manager was unable to turn it on after five phone call attempts, requiring 20 mins wait each, allthis lasted until past 2AM, and waked-up by this manager calling to see if it was working yet. It was not, it was blowing colder air in to our room. He tried to move us to another room and same issue there, after 30mins...

"The staff is super friendly and very helpful! We were helped a lot by Ms. Heeba who was very professional and courteous and considerate. The rooms are tiny. Our two suitcase, me and my husband could not move in the room. We were upgraded to a room for handicapped but that was in the basement with no windows. That was bit creepy. The room otherwise was clean and had air conditioning. This is a very basic hotel but very convenient to travel. One train from Heathrow to right in front of the hotel....