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"Great location and good breakfast "

"Our stay was excellent spotless everwhere, staff amazing room on point also as female with menopause oh my word the room has a portable fan which many hotels fail to have definitely stay here again and definitely recommend this beautiful hotel our stay was faultless thankyou ."

"This was a lovely stay for my son and his partner. The service was very good and the facilities excellent "

"Clean, inviting, comfy bed, "

"Parking right next to the hotel, right next door to the service station with Casta, WHsmiths, Mcdonalds and mini Asda at the far end. Inside the room was silent; no traffic noise at all. Beds are comfy, place is clean and tidy and wardrobe space with hamgers provided. Bathroom small but functional, hot water ran quickly and water pressure was good. Staff member on arrival (Carol) was polite, smart and friendly. She took our car reg for parking and told us all we needed to know. In the morning, Trisha was an absolute ray of sunshine, so friendly and welcoming. Nothing was too much trouble for her and she brightened up our morning. Over all a very easiy, convenient and comfortable stay at a fair price and no complaints. The staff make this place worth the visit! Thank you"

"Everyone at this facility were polite and helpful. Many useful things and places nearby, such as a big store with everything you need and want (grocery, electronics, cooking ware, and more). Only 2 - 3 blocks away, pedestrian friendly path to barber shops, restaurants, bar, pubs, coffee shops, and an indoor mall about 5 - 6 blocks away from hotel. Walking paths on the Trent River and more. Motorhead (Lemmy fans) can go to a statue in Burslem, a little bit north of the hotel as well. Staff, clean room, great hotel bar/restaurant setup. Parking available, but I didn't use it. I used Uber to get around, since I was on a schedule. "

"The rooms were spacious and spotless, staff were amazing with our toddler (they even called the room when we left his dummy in reception and brought it up for us). Nothing was too much trouble. Dinner at the brasserie was fantastic and breakfast was too. Would definitely stay again without the toddler to use the spa!"

"Lovely big room, tastefully decorated. Clean room and bathroom. Quality toiletries and very comfy bed. All staff friendly and professional. Would stay again. "

"Didn't have breakfast. No alcohol available in the bar, general 'tiredness' of the property, especially the bar area and the entrance. Staff very friendly and helpful."