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"This hotel has an amazing gym / ample car park space / decent breakfast and mostly helpful staff (the guy on the front desk at initial checkin was more than a little disconnected.. so generally very positive. Could be an excellent hotel - however a few chagrins: hot water for shower - takes about 5 minutes to get warm - not hot - just warm. There is a wall heater in the room - but doesn't switch on. Room design - eclectic. has all the right bits but colour scheme doesn't co-ordinate and bathroom design is 1980's with very loud extraction fan. Still a very positive vibe here and I would recommend it"

"Staff were nice. However Room cleanliness wasnt great, i did request another room but they were unable to change us over as we hadnt booked direct - so jad to settle with a room full of cobwebs and very stained carpet. Also the room was far too warm. The first morning we ordered breakfast and it didn't arrive despite us reminding staff numerous times. Eventually gave up and had to leave as we had appointments to to to but for 18.50£ persom not good. Still waiting on refund for this. The other mornings it was grand, although i think my complaint earlier may have had somwthing to do with that. The staff in the Spa were lovely and knowledgeable. Although the spa could do with retiling in places. I wouldnt class this hotel as a 4* hotel more like a 3*. Overall the stay was Ok. They just need to work on their cleanliness and the breakfast service could do with being a little quicker."

"Excellent location near the town centre but the hotel is very peaceful. Lovely clean rooms and the staff are very welcoming and friendly."

"Very old building with creaking floor boards. Moldy smell. Stained carpet and upholstery. Bathtub dated, stained and lots of rust and mould. Door chain broken so cannot be secured from inside, not good for security if travelling alone. Spring coil mattress, very uncomfortable and noisy as you move around, definitely not changed for years. No phone charging socket around the bed, so had to change phone by placing on the floor. No lifts, so not disabled friendly. Very basic hot drinks facility, kettle not attractive. Mugs and glasses cannot even be matched. The shampoo/handwashing liquid container appears to have been there for years. On ground floor, looked outside the window and was bushes and not maintained. Electric heater only in room. The room was freezing on arrival, had to call for help to switch on. The thermostat on the wall was for decoration. The extractor in the bathroom was just noisy, not effective at all. 2 pillows only and very flat. Only plus was clean sheets and towels. I didn't dear use the towels though. If there is a minus rating, I will. Reception area very unwelcoming, but great staff and quite friendly despite nothing to offer. For a job, I will not like to sit in the reception area. Very depressing. Never again. Was waste of £88 for the night."

"Extremely comfortable bed and spacious room. Far too hot and unable to control the heat. No remote control for tv and had to ask 4 times for it when it finally arrived in time for leaving the tv didn’t work as the WiFi was too weak. Bit of a disaster affecting everything as I was travelling solo and relied on the tv for company "

"Was looking forward to a quick dip in the jacuzzi after a long day only to be told last entry was 7.15 when it’s advertised as closing at 8pm. Absolutely devastated and probably won’t bother coming next time due to this as we come for a sporting event that finishes late so the pull of the pool is no longer viable"

"The breakfast was A1, the staff were brilliant, definitely be staying again."

"Nice and clean. Very welcoming staff. Breakfast was great."

"We went for the "privilage" room, the best option they have cause it came with a walk in shower. That was a must as my partner has an injury. We stayed 2 nights, the room was so basic, very similar to the Premier Inn just slightly bigger. So bad points, there was a 1 inch gap still there when you close the window, so it was pointless closing it. You could hear the traffic on the motorway and the wind was still blowing through. As we walked out into a courtyard area, my partner slipped and fell on the floor because it was so slippery. They mopped the outside tiling floor and didn't display wet floor signs. It looks good from the outside but the inside was very basic and you pay way more than its worth."