"The location is wonderful. The staff were very friendly and helpful except the intern from Nepal in the Concierge (he could not help at all but didn't let us know. Luckily We followed up with the Chinese manager who helped us immediately to prevent a delay）."
"I highly recommend this place for travellers in Hangzhou. The service is unmatched. Most staff speak English. They’re always available for help!
It’s in a great location with the night market just steps away. It’s a pleasant walk to West Lake.
The hotel is very new and modern. The breakfast buffet was fabulous and offered a huge variety of very fresh food."
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