"Staff was not very friendly or willing to make up for a room that was not what was advertised. I stayed 4 nights; I guess housekeeping doesn't exist there? I went to the front desk to ask for soap. The layout of the facility is absolutely impossible to navigate. It is a true labyrinth with long, narrow hallways that are insufficiently labeled and there were so many unnecessary doors. I got lost each time I left the room. Getting to and from the garage is even more impossible. On a positive...

"Great ski in / ski out! 24hr check-in available at the property opposite which made things easier. Good boot room as well. Perfect for an easy week of skiing "

"J’avais réservé deux nuits, j’ai demandé à hôtels.com une modification du séjour pour supprimer une nuit, un conseiller m’a dit qu’il allait essayer de faire le nécessaire au près de pierre et vacances. 48 h plus tard refus, en m’expliquant que c’est le logement qui a refusé. Tampis ! J’arrive au logement le samedi soir au lieu de vendredi. La personne a l accueil me dit je n’ai eu aucune info de hôtels.com. Et je n ai même pas vos coordonnées … bref première et dernière fois avec hôtels.com je...

"Die Wohnung hat uns gut gefallen, allerdings vermissten wir ein paar Teile in der Küchenausstattung: zweites Schneidbrett, Eierbecher, Flaschenöffner. Wärmedämmung lässt auch bissl zu wünschen übrig. Wenn es draußen -10 Grad hat, schafft es der Heizkörper im Wohnzimmer kaum, das Zimmer auf 22 Grad zu heizen. Gut wiederum war, dass wir kaum störende Geräusche von Nachbarn hörten, die Schalldämmung scheint gut zu sein. Die Leute an der Rezeption waren freundlich, der Brötchenservice ist top, die...

"A dirty run down, so bad I walked out and had to book another hotel for the four days of our trip. The photos show a lovely clean hotel, don’t believe them."

"We spent a week skiing in Alpe d’Huez and had a fantastic stay at Pierre & Vacances Residence L’Ours Blanc. The reception staff were very friendly and welcoming throughout our stay, always helpful and pleasant.The location is excellent, right in the centre and just a short walk from restaurants, shops, and activities such as the swimming pool and the ice skating rink. The apartment was very well equipped. The kitchen was fully stocked with everything we needed to prepare meals, and it was great...