"we had a serious technical issue with the water. The water was cut off in the middle of the night, leaving us without water to use the bathroom or take a shower without any prior notice. When we asked for a refund for the missing service, we were offered only a 10% future voucher, which is not very helpful and does not reflect the amount we paid for a stay that should have included basic services like running water. I was expecting a partial refund for the missing vital services that left with...