"Good service but poor maintenance"

"Since we have checked in, I have gotten 3 charges! Fees they don't tell you when you check in. I have been charged even after check out and no one is responding."

"I can't say enough about this place. 5 stars all the way. The staff was fantastic from the moment we pulled up to check in until the moment we loaded the car to leave. Arriving in our room we were happy to find that there was a separate bedroom area. The view was phenomenal from our 15th floor room. The pool in the top floor also had stunning views. I can't wait to stay here again!!!"

"Love going to this historic hotel, a gorgeous throwback in time. Lobby area amazing, had a great martini cocktail at the bar. Huge workout area. Walkable distance to Soldier Field for a concert."

"Very clean room Great view"

"N/A"

"Room was clean and spacious. Front desk staff was extremely helpful. View from room was amazing as Chicago sign and river with boats were visible. Room was corner situated. If there were ice machines or a canteen for late night convenience it wasn't expressed. Also, if you are not a rewards member do not drink the bottled water as you will be charged. Wifi (paid) not the best, ok. When traveling for shorter stints I will grab toiletries locally, thankfully there are convenience stores...